SIGNIFICANT

EVENTS IN 2012

According to international ratings agency Dun & Bradstreet,
Pošta Slovenije ranked among the top ten Slovenian companies with
the best credit rating in 2012.

Postal network

• The first electric-powered scooters were introduced to the vehicle fleet.
• In the scope of the project to optimise the postal network, the Company standardised the working hours of post offices, transformed three post offices into contracted post offices (6242 Materija, 9206 Križevci and 8272 Zdole) and reduced the number of delivery post offices by 13% by centralising the delivery function. The delivery function is being centralised to improve the efficiency of the delivery network. Thus, delivery employees at smaller post offices are being gradually relocated to larger post offices.
• The parcel sorter and letter sorter at the MSLC in Ljubljana were upgraded.
• A tracking system was installed in additional vehicles and security switches upgraded. The aforementioned system facilitates the improved response times to users' calls for the collection and delivery of mail items, and ensures the increased security of drivers during their transportation duties.

New services and improvements

• The Company established a logistics model for the delivery of newspapers to subscribers by 7 am, and began providing the aforementioned service for two publishing houses. Continued development will focus on providing Sunday delivery of newspapers to subscribers, on news stands and on the delivery of publications to collection points where, in addition to direct delivery, the Company will provide forwarding services and return transactions.
• The Company began marketing advertising space in the new edition of Povej naprej (Tell it Forward) in the second half of 2012. Advertisers are offered the opportunity to advertise in the aforementioned weekly publication, which is delivered to all households in Slovenia, or to all those that have not affixed a sticker from the Post and Electronic Communications Agency (hereinafter: the APEK) to their post boxes.
• Development activities focus on creating comprehensive supply chains, with which Pošta Slovenije will provide its customers merchandise transportation and warehousing services. The first agreement was signed with Porsche Slovenija to supply service centres with spare parts.
• Payments using Moneta have been facilitated at all post offices.
• A new parcel delivery service between 6 pm and 8 pm was established in the Ljubljana area to supplement existing services in the scope of desired delivery times.
• The Company carried out a campaign to attract new customers to promote sales of preferential database services and thus addressed direct mail and express mail services.
• A central register of addresses was established where data regarding households are received daily.
• With regard to financial services, the PoBa campaign in 2012 succeeded in attracting new Poštna banka Slovenije (PBS) customers, while the programme for receiving and making payments with postal payment orders was upgraded. Together with Poštna banka Slovenije, the Company repeated the campaign of non-monetary rewards for employees for successful sales of banking services at postal counters.
• The Company continued with activities to update Pošta Slovenije's costing model. The aim of the update is to introduce the calculation of costs by service or group of services that will be comparable with the costing systems of major European postal operators who already operate on liberalised postal markets.

International operations

• The 25th Universal Postal Union Congress was held in Doha, Qatar in 2012, where the focus was the topic, "New World, New Strategy". A new postal strategy was adopted that emphasises three dimensions of the postal network (physical, electronic and financial), and interconnectivity, governance and development as the key areas for enhancing postal services at the global level.
• In the independent diagnostic measurement of the quality of priority mail delivery services (UNEX) headed by the International Post Corporation, Pošta Slovenije ranked among the three best European postal operators in terms of the quality of delivery, from the receipt of a mail item from abroad to delivery to the addressee. A total of 34 postal operators were included in the measurement.
• For the second year, Pošta Slovenije was the leading post office in terms of the exchange of international parcels within the EPG (E-Parcel Group) network, which comprises 31 postal operators, including all major European postal operators and the US Postal Service.
• The Company introduced the shipment of parcels of up to 50 kg (previously 30 kg) for customers who send business parcels to Croatia and Serbia.
• Numerous activities were carried out with the aim of implementing the project to computerise the customs post office and modernise operations. Completion of the project is expected in 2013.

Human resources

• A new company-level collective agreement, which served as the basis for the recasting of the wage model, was signed in February 2012. A new job systematisation was adopted in May 2012.
• A standard integrated system for managing employee working hours was established.
• With the help of the ScanPS application, the Company quickly and comprehensively converted archived materials from physical to digital form in the material digitalisation and processing centre, and stored the materials in Pošta Slovenije's E-Archive. Documents in paper form were safely and ecologically destroyed.
• A system was established to offer professional psychological help to employees and their family members, while the Company began to implement an employee support programme for recognising and managing workplace stress and other psychosocial risks.
• Comparative research of the Company's organisational climate and culture, which included 88.5% of employees, was conducted. The results of the measurement indicated that the organisational climate at Pošta Slovenije is good. Given the current adverse situation in the Slovenian economy, the general climate and atmosphere were at the level of two years ago. Employees ascribe the most importance to quality, while affiliation with the organisation, motivation, engagement, innovation, organisation and internal relations all received high marks.

Information support

• The Company launched the new Business Centre brand, upgraded the entire Digital Office service infrastructure and developed a new graphic image for Business Centre services. Pošta Slovenije's Business Centre information services are intended for companies of all sizes, from micro and small enterprises to medium-sized and large companies. The Company provides e-mail, document storage and exchange services, advanced business communications and many other services.
• The second phase of the upgrading of the universal postal counter (UPO) application continued, and included the upgrading of the delivery module and the computerisation of the work of postmen and women.
• The upgrading of the Telegraf application was completed, with the migration of traditional Pošta Slovenije services to a more contemporary infrastructure.
• An application regarding postal outlets was developed for smart phones and tablet computers using Android and iOS operating systems. The application gives users details of business hours, phone numbers and addresses, and information about the services that individual post offices provide.
• Several upgrades of application support, which contracted users may use to prepare mail items for shipment, were carried out. Users may select from various solutions such as the online personalised postal counter application, which facilitates the electronic transmission of data regarding mail items at receiving post offices (electronic signatures of delivered mail items), and the Waybill application used to prepare all necessary documentation for the shipment of parcels and express mail items. Contracted customers may transmit data regarding the status of mail items via a webservice.
• The Company continued with activities to improve the mail tracking application. By changing the delivery number system, Pošta Slovenije has made the tracking of mail items easier and faster for the users and post office workers. Mail items may also be tracked via mobile phones.
• GIS software was upgraded for Slovenia and Croatia. The upgraded application offers a solution that provides users a plot of non-standard regions (e.g. a 20 km border area) and a list of service providers who distribute direct mail to households.
• The marketing information system went live. The aim of the system is to ease the workload on employees in the sales sections, as it facilitates the continuous monitoring of transactions with customers and the production of prompt and comprehensive analysis of operations.
• An electronic document management system (eDMS) was set up to record, capture, manage and store electronic documents. The eDMS facilitates the gradual transition to paperless operations.